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Happy Holidays from VIPER

From Johnny Custer, Chief Operating Officer   4 minute read   On behalf of the VIPER team and Board of Advisors, I want to thank our clients for your business and our partners for your collaboration. To our chairman and…

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Innovate & Grow

VIPER THOUGHT LEADERSHIP #14   By Glenn Backus, Matthew Gutermuth, D.G. Hague and Monica Woo 6 minute read   Despite its devastating impact on the U.S. economy, COVID-19 has bolstered the revenue growth of grocery retailers selling essential products. Based…

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Labor Shifts Due to Coronavirus

VIPER THOUGHT LEADERSHIP #12 By Diane Ellis, Gerri Kies and Monica Woo 8 minute read   COVID-19 has a devastating impact on retail. Over 1.9 million workers in the sector are unemployed or furloughed[1]. After noticing a heart-warming post on…

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Leading From the Front

VIPER THOUGHT LEADERSHIP #10 INTERVIEW WITH D.G. HAGUE, VIPER EA LLC CEO & PRESIDENT   By Monica Woo Five minute read Recently, I had the pleasure of speaking with D.G. Hague, CEO and President of VIPER EA LLC. Despite of…

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SHRINK RETAIL SHRINK

VIPER Thought Leadership Series #7   By Johnny Custer Ernie Deyle and Monica Woo   Five minute read   Most retailers are fighting for survival during the COVID-19 crisis. Now, more than ever, retailers must bolster cashflow by eliminating operational…

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C-SUITE ADVICE TO SUSTAIN BUSINESS IN A CRISIS

VIPER THOUGHT LEADERSHIP SERIES #6 By Diane Ellis, D.G. Hague, Tom Park and Monica Woo Eight minute read COVID-19 has upended many businesses, especially retailers reliant on brick-and-mortar stores. Most retail executives are fighting to maintain business continuity, or restructure…

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CURBSIDE PICKUP

VIPER THOUGHT LEADERSHIP #5   By Matthew Gutermuth, D.G. Hague and Monica Woo Five minute read For omni-channel retailers, curbside pickup of online orders, like direct delivery, is a mandatory service to address the consumers’ shift to online shopping during…

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Prioritize Your Labor

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VIPER EA
1365 N. Scottsdale Rd
Suite 160
Scottsdale, AZ 85257

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About VIPER

VIPER has created a proven, proprietary Enterprise Acceleration (EA) methodology - which gathers data from throughout the retailer client’s enterprise; then feeds this data into our NV® AI system, leveraging Machine Learning to identify leading performance indicators and predictive models. These models isolate and quantify systemic problems, operational deficiencies, breakdowns in training, and/or execution failures which lead to gaps between business expectations and actual outcomes. Throughout the engagement, VIPER does the heavy lifting; partnering with the client throughout the engagement to determine the root causes of these issues, and to implement best practice solutions. The result is a return of 1%-3% of yearly revenue delivered to bottom line of the P&L.  VIPER’s profit improvements are measurable and isolatable from other company initiatives.

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