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Labor Shifts Due to Coronavirus

VIPER THOUGHT LEADERSHIP #12 By Diane Ellis, Gerri Kies and Monica Woo 8 minute read   COVID-19 has a devastating impact on retail. Over 1.9 million workers in the sector are unemployed or furloughed[1]. After noticing a heart-warming post on…

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NEVER STOP LEARNING

VIPER THOUGHT LEADERSHIP #11   By Sarah Palisi Chapin, Diane Ellis, Matt Gutermuth, D.G. Hague and Monica Woo   8 minute read “Who has dealt with this problem well? And what can we learn from them?” Two questions that Bill…

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Morale in the Time of COVID-19

  By Ernie Deyle 4 minute read   The attached article (click) should be read by every CEO in retail… given the events of 2020, the destruction of small business, and the 50 million people that have lost their jobs.…

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OMNI-CHANNEL REGENERATION

VIPER THOUGHT LEADERSHIP #4 “OMNI-CHANNEL REGENERATION” By Sarah Palisi Chapin, Matthew Gutermuth, D.G. Hague and Monica Woo Eight minute read Many venerable retail banners are collapsing under the economic turmoil triggered by the pandemic. The retailers that have successfully managed…

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HOW RETAILERS CAN REOPEN AND THRIVE

  • June 24, 2020
  • News

VIPER THOUGHT LEADERSHIP SERIES #3 By Tom Park, D.G. Hague and Monica Woo Eight Minute Read The Department of Commerce reported a 17.7% spike in retail sales in May, following record-breaking declines in March and April. In May, compared with…

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SURVIVAL TIPS FOR LUXURY DEPARTMENT STORES

  • June 24, 2020
  • News

VIPER THOUGHT LEADERSHIP SERIES #2 By Ed Stagman and Monica Woo 8 minute read All fifty states are in various degree of reopening amidst volatility of COVID-19, civil rights protests and an uncertain economy. On May 7, the Neiman Marcus…

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About VIPER

VIPER has created a proven, proprietary Enterprise Acceleration (EA) methodology - which gathers data from throughout the retailer client’s enterprise; then feeds this data into our NV® AI system, leveraging Machine Learning to identify leading performance indicators and predictive models. These models isolate and quantify systemic problems, operational deficiencies, breakdowns in training, and/or execution failures which lead to gaps between business expectations and actual outcomes. Throughout the engagement, VIPER does the heavy lifting; partnering with the client throughout the engagement to determine the root causes of these issues, and to implement best practice solutions. The result is a return of 1%-3% of yearly revenue delivered to bottom line of the P&L.  VIPER’s profit improvements are measurable and isolatable from other company initiatives.

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